Privacy Policy

At BitGate, our core mission is to offer an unparalleled travel experience while ensuring the utmost security and privacy for your personal data. We understand the critical importance of protecting your information and manage your data with the utmost care. This privacy policy is designed to inform you about how we handle your personal data when you visit our website. In this context, "personal data" refers to any information that could be used to identify you personally.

By using our services, you consent to the terms and conditions detailed in this privacy policy. Additionally, BitGate may provide extra information or disclosures regarding the data collection, usage, and sharing practices for specific services. These additional details may enhance your understanding of our privacy practices, offer more choices concerning the handling of your personal data, or elaborate on specific aspects. If you are not comfortable with any section of this privacy policy, we recommend discontinuing your access or use of our services.

  • What personal data do we collect?

At BitGate, we focus on collecting only the essential personal data required to deliver our travel services effectively. The information we gather typically includes:

  • Wallet details: We collect information about your wallet related to transactions and bookings, including transaction history, to process payments for travel services efficiently.
  • Name and Email (optional): If you choose to provide your name and email, we store this information for communication purposes via our secure dashboard.

All interactions and communications between you and our service provider take place through our dashboard interface. Communication with travel service providers is also conducted through a secure API, ensuring the privacy and security of your information.

Our commitment to collecting personal data is strictly for facilitating a smooth travel experience, connecting you with trusted travel service providers, and ensuring your privacy and security. Your data is treated with the highest confidentiality and used solely to improve your travel options and experiences. Your privacy is our highest concern.

  • Who is responsible for the personal data processing on the website?

BitGate oversees the processing of personal data on its websites and applications.

  • How can you control the personal data you have provided to us?

You have the right to access the personal data we hold about you at any time. You can request a review of your personal data by emailing our support contact.

  • Do we collect any personal data automatically?

At BitGate, we respect your privacy by only collecting the necessary data for providing our travel services. We aim to handle this data minimally, believing it's in the best interest of all parties involved. Please be assured, we do not automatically collect personal data without your explicit consent or awareness.

Our primary goal is to protect your privacy, focusing on collecting only the necessary data, mainly wallet information or, if voluntarily provided, the customer's name and email. This approach ensures our service provision. All communication between you and us is conducted through our secure dashboard, and communication with the service provider is via an API, guaranteeing the highest level of security and confidentiality for your information. Protecting your privacy remains our utmost priority.

  • Does BitGate collect and use your personal data?

BitGate focuses on the minimal and necessary personal data collection to enhance your travel experience, emphasizing your privacy and security. We collect and process data including wallet details and, if provided voluntarily, your name and email. This information is crucial for facilitating our travel services, handled with the highest confidentiality.

While wallet addresses are used for transactions, they don't inherently identify an individual. Personal data, as defined by regulations, is information linked to an identifiable person. At BitGate, access to a wallet address does not enable individual identification, unless voluntary details like name and email are provided. Our principle is to minimize data processing, ensuring any voluntarily shared information is never distributed to third parties, maintaining strict confidentiality and protecting user privacy.

Our secure dashboard facilitates all interactions with BitGate, and communication with service providers is conducted through a secure API, ensuring data privacy and security.

  • How does BitGate share your data with suppliers?

BitGate adopts a unique approach in sharing data with suppliers. We facilitate direct customer interaction with providers through an API connection after a purchase, without retaining or processing personal data within this transaction framework. This system ensures your personal information's security, not processed or stored post-transaction, allowing direct customer-provider interaction without our intermediary data handling.

Merchants listed are not sponsors of BitGate or affiliated with BITGATE. Logos and marks are trademarks of respective companies, used for identification. Visit each company’s website for their terms.

  • How does BitGate share your data with consumers?

BitGate prioritizes our users' data privacy and protection, offering communication and support via 24/7 live chat and support email. We do not share customer data among users; each user's information is kept confidential, accessible only to authorized staff for support and service improvement. Your privacy is paramount, and we ensure strict data confidentiality.

  • How does BitGate handle communications with booked providers?

Our platform ensures private and secure communication between users and travel providers, using encrypted channels and secure APIs. Our goal is to maintain a safe communication environment, keeping personal information confidential and shared solely for enhancing travel experiences.

  • How does BitGate use mobile devices?

BitGate respects user privacy and does not collect personal data via mobile devices, emphasizing security and privacy protection when accessing services on mobile.

  • How does BitGate engage with social media?

BitGate does not use social media for communication or marketing, focusing on providing travel services and safeguarding personal data privacy.

  • Personal data from other sources

BitGate strictly does not acquire personal data from external sources. Information processed is obtained directly from transactions and user-provided data, with no external data collection, prioritizing user privacy and secure, personalized service provision.

  • Security and data retention practices

BitGate implements robust security and retention measures for voluntary personal data, including data encryption, access control, regular data deletion, security audits, privacy-focused design, and legal compliance. These efforts ensure the protection and privacy of your data, reflecting our commitment to your trust and security.